FAQ

Where is XBR-Fitness located:
We have our headquarters in the Netherlands and a warehouse in Germany and the Netherlands. Currently we do not have a display store.

Where do you ship from:
We usually ship from Germany using DHL or Deutschepost. However, orders from the Netherlands are shipped from our Dutch warehouse location. 

How long does shipping take:
Shipping to The Netherlands and Germany usually takes ~2-4 working days. International shipping takes approximately ~2-7 working days.  However, shipping may take longer due to holidays, weather conditions and specific / unique locations.

I have not received an order confirmation, what should I do:
If your order was successful, you will automatically receive an order confirmation. Please check your spam-box if it is not in your inbox. If it is not in your spam-box, we recommend that you contact us.